This statement confirms how I Heather Kapelko of Abbotswood Counselling Bristol use and protect any information that you give me when you use this service.  I am committed to safeguarding and protecting your information. If I ask you for any information then it will only be used according to this privacy statement. I may change this policy from time to time in line with legislation and I advise that you check this page from time to time to be aware of any changes. This policy is effective from 25th May 2018.
What information do I hold?
Like most websites my website uses Google Analytics (GA). This data is used to look at the number of people using the site and how they find it and how they journey through the website. It also records your IP address which can personally identify you. Google do not give me access to this. As a psychotherapist, counsellor and supervisor in private practice I collect the following information: client / supervisee name, address, phone number, email address, and GP details. Once I have received your data then I have procedures and security to ensure I do my best to safeguard your information and prevent unauthorised access.
My site does use cookies in order to distinguish you from other users. You are able to disable cookies which will prevent your visit being tracked. Some cookies are essential for the website to work properly. I would advise you to disable cookies on your internet browser regularly. Please see to provide you with information about cookies and for advice about deleting and managing cookies.
How I store information
Information stored on my computer and mobile phone is password protected, these records are destroyed within two weeks of us finishing working together. Emails and texts are securely deleted after being actioned. Your appointment details are kept for 7 years then destroyed. Written records are stored in a lockable filing cabinet when not in use. These records are destroyed after 5 years and no one other than me has access to them. 
What I do with your information?
I will never share your data with a third party unless you ask me to, or unless obliged to by a court of law. In this unlikely event I would always inform you first.  Other than that I use information in order
To carry out contracts between yourself and me and provide you with the services that you request from me.
To keep records such as client hours.
To run and maintain my business i.e. for financial records.
To let you know of changes to my service. 
Professional Will
Names and phone numbers of current clients and supervisees are shared with my professional executor in line with good practice in the profession. This person would contact you in the event of my death or being unable to work and unable to contact you myself. These details are destroyed after we finish working within two weeks. 
Access to information
You can request access to the personal information that I hold on you and except in limited circumstances when I am not permitted to do so for legal reasons, I will provide this information to you within 30 days.
If you feel that any information that I hold about you is inaccurate then you are able to ask me to update your information. If you want me to delete your information then please do so in writing and I will endeavour to do so unless I need to keep it for legal or internal business purposes. 
If you wish to contact me with questions, concerns, complaints or request for your information then please contact me by email at : -  or by phone on mobile number 0772463961.
Data Protection Registration Number ZA216625
Quick Contact Information
Phone 07724639361